Customer Service Representative Vacancy In Southeastrans Inc

Hiring Organization / Company: Southeastrans Inc
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services.

ESSENTIAL FUNCTIONS:

  • Assists callers efficiently and in a polite, courteous and professional manner at all times.
  • Conducts appropriate screening and eligibility functions.
  • Obtains correct information to schedule appropriate modes of transportation.
  • Maintains current knowledge of local operating transportation policies.
  • Accurately and effectively uses trip scheduling and dispatch software.
  • Maintains client, company and employee confidentiality.
  • Communicates with facilities and/or providers as necessary to assure efficient transportation services.
  • Coordination of urgent care and/or discharges with Trip Validation Specialist
  • Keeps Supervisor informed concerning scheduling and/or service delivery problems
  • Completes all required records and reports
  • Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

  • Excellent communication skills
  • Basic computer and typing skills
  • Type 30 wpm
  • Customer service experience
  • Able to work in a busy environment
  • Able to work independently or with a team

QUALIFICATION

  • High School graduate or equivalent

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends

Application Question(s):

  • Are you willing to take and pass a background check that looks back 7 years and a 10 panel drug screen?

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Phone

Company's website:

  • www.southeastrans.com

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place



Job Location Information:
City: Indianapolis
State: In
Country: Us
Location: Indianapolis, In 46268
Job Listing No# : 125878

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